Ofcom has recently published the most up-to-date data on consumer complaints, revealing the performance of broadband, TV, and telecom companies. The latest report indicates an overall decline in complaints compared to the beginning of the year.
According to Ofcom, complaints decreased in the second quarter of 2025 compared to the previous quarter. EE, a company owned by BT, ranked at the bottom in broadband complaints.
Plusnet, also a BT-owned company, emerged as the top performer with the fewest complaints in the broadband sector. The complaint figures per 100,000 customers are as follows:
– Plusnet: 4 complaints
– Sky: 6 complaints
– Virgin Media: 8 complaints
– BT: 9 complaints
– TalkTalk: 9 complaints
– NOW: 9 complaints
– Vodafone: 9 complaints
– EE: 10 complaints
The report also covers complaints in other categories such as Landline, Mobile, and Pay-TV services. Utility Warehouse excelled in the landline category with zero complaints per 100,000 customers, while EE received the highest number of complaints.
For TV services, TalkTalk and Sky received minimal complaints, while EE had the highest number of complaints. In the mobile services category, EE, Vodafone, and Tesco Mobile tied for the lowest number of complaints.
USwitch commented on the latest Ofcom data, highlighting the decrease in complaints across various sectors. They emphasized the importance of service quality in reducing customer frustrations and advised consumers to regularly compare deals and switch providers if necessary.